Salesforce

Fix video playback issue in Data Center

« Go Back
Information
Fix video playback issue in Data Center
000004015
Public
Product Selection
aiWare - aiWare
Article Details

If you're experiencing video playback issues in Data Center, follow these steps to fix the problem. These steps help you identify incorrect primary assets and update to the correct TDO primary asset.

Steps

  1. List all TDOs and identify incorrect primary assets based on the signedUri field.

    Example

    query listPrimaryAsset {
      temporalDataObjects(limit: 100) {
        records {
          id
          primaryAsset(assetType:"media"){
            signedUri
          }
        }
      }
    }
  2. Identify the correct Asset ID to use as the TDO's primary asset.

    Example

    query primaryAsset {
      temporalDataObject(id: "117679345") {
        details
        primaryAsset(assetType: "media") {
          signedUri
          type
        }
        assets {
          records {
            id
            assetType
            signedUri
          }
        }
      }
    }
  3. Update the primary asset.

    Example

    mutation setPrimaryAsset {
      updateTDO( input: {
        id: 117679345,
        primaryAsset:
          { id: "117679345_t6l92LBhp0", assetType: "media" }
      })
      {
        id
      }
    }
Additional Technical Documentation Information
Properties
1/8/2024 6:07 PM
1/8/2024 6:07 PM
1/8/2024 6:07 PM
Documentation
Documentation
000004015
Translation Information
English

Powered by